Home > FAQ > Quality Warranty
Thinker Lighting Co.,ltd warrants its products to the purchaser.
“Warranty Period”will begin at the date of original product purchase from Thinker Lighting Co.,Ltd,or authorized thinker lighting company Distributor/Dealer.Thinker Lighting will repair or replace products covered under this warranty with components of thinker lighting Co.,ltd’s election or discretion.Advance in technology my lead to “better or advanced”products being selected for replacement.
The warranty is further conditioned on the purchaser-contacting Thinker Lighting Co.,ltd during the warranty period between normal business hours to review issue and initiate the return material Authorization process.This must be done prior to the return of any defective products.Only Thinker Lighting Co.,Ltd manufactured products may be returned though the Thinker Lighting Co.,ltd process.No defective products,Thinker Lighting Company or otherwise will be returned to purchaser.Thinker Lighting Co,ltd must be legible and completed in details prior to approval for return.This warranty is void and does not apply to products that fail as a result of neglect,mistakes,misuse,alteration,or that is improperly installed and implemented.
Installation and usage of Thinker Lighting Co.,ltd products should only be completed in association and complete knowledge of all necessary and related codes.Standard and instructions.It is the responsibility of the purchaser to obtain all necessary approvals and to understand the products’s intended use and all relevant instructions,recommendations,and guidelines for the proper installation and use of any Thinker Lighting Co.,ltd product and related “manufactured products “use in conjunction with.
Warranty Compensation will be based on “usage factors and time in use”and “Technology Value”and will be prorated based on this and information collected via the process.
PRODUCT WARRANTY MATRIX
LED STRIPS 2years/3years
LED DOWNLIGHT 3years
LED PANEL LIGHTS 5years
LED TUBES 5years
LED COB SPOT 2 years
LED CONTROLLER 2years
What is not covered under this limited warranty is defects of any kind caused or created by importer installation of any kind;damaged caused during shipping to purchaser or beyond;”acts of Nature or God”Thinker Lighting Co.,ltd will not cover additional labor costs or warranty such labor associated with replacement product.This warranty document represents the only express or implied warranty---No other Warranties exist.
Copyright © 2008-2022 Thinker Lighting Electronic Co., Ltd All Rights Reserved.